Privacy Policy

Effective Date: January 2025

At True Natura, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. Whether you’re in Texas or anywhere around the globe, this privacy policy outlines how we collect, use, and protect your data.

Who We Are

True Natura is a Texas-based company that serves customers worldwide with premium natural products. Our website address is https://truenatura.com.

What Personal Data We Collect

1. Information You Provide

We collect the following information when you use our website:

  • Contact Information: Name, email, phone, and address provided during checkout or inquiries.
  • Payment Information: Securely processed by third-party gateways like Stripe or PayPal.
  • Account Information: Username, password, and preferences if you create an account.

2. Information Collected Automatically

We may collect the following data automatically when you visit:

  • IP address, browser type, and device information.
  • Pages viewed, time spent on the site, and referring URLs.

3. Cookies and Tracking

We use cookies to improve your experience and analyze site usage. You can manage cookies through your browser settings or our cookie preferences banner.

How We Use Your Data

  • Order Fulfillment: Processing and delivering your orders.
  • Customer Support: Responding to inquiries and providing assistance.
  • Marketing: Sending promotional emails (only if you opt in).
  • Compliance: Meeting legal and regulatory obligations.

Your Rights

For EU/UK Residents (GDPR)

If you’re located in the EU or UK, you have rights such as access, correction, deletion, and data portability. Contact us to exercise these rights.

For California Residents (CCPA)

California residents have the right to access, delete, and opt out of the sale of personal data. True Natura does not sell personal data.

Data Sharing

We only share data with:

  • Service Providers: Payment processors, shipping partners, and analytics tools.
  • Legal Authorities: To comply with legal obligations or enforce our policies.

Data Retention

Your personal data is retained for as long as necessary to fulfill the purposes outlined in this policy. For example:

  • Order details are retained for tax and accounting purposes.
  • Marketing data is retained until you opt out.

Security

We use industry-standard security measures to protect your information. However, no system is 100% secure, and we encourage caution when sharing sensitive data online.

International Data Transfers

If you are outside the United States, your data may be transferred to and processed in the U.S. We comply with GDPR and other regulations to ensure your data is handled securely.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly.

Contact Us

If you have questions or concerns, please contact us:

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